Question 1

What does a freight brokerage company do?

Accepted Answer

A freight brokerage company connects shippers with qualified carriers, manages rates, coordinates pickup and delivery, and helps resolve issues in transit. Varstar goes further - we also operate our own fleet, giving you brokerage flexibility with asset-level reliability.

Question 2

What are transportation logistics services?

Accepted Answer

Transportation logistics services include planning, pricing, carrier selection, shipment tracking, documentation, and delivery coordination. Varstar manages those details for FTL, LTL, reefer, intermodal, cross-border, and dedicated freight across the US and Canada.

Question 3

Where does Varstar operate?

Accepted Answer

All 48 contiguous US states and Canada. We specialise in the US-Canada cross-border corridor - especially Detroit-Windsor, the busiest commercial border crossing in North America.

Question 4

How fast can I get a quote?

Accepted Answer

Most quotes returned within 2 hours during business hours. For urgent shipments, call (855) 226-7123 and we can often quote within minutes.

Question 5

What freight types do you handle?

Accepted Answer

FTL (dry van, flatbed, step deck), LTL, reefer, intermodal, cross-border, and dedicated fleet across the US and Canada. Backed by 15+ years of freight experience and 40,000+ vetted carriers, we handle freight that moves by truck or rail in North America.

Question 6

Do you have your own trucks?

Accepted Answer

Yes. Unlike most freight brokers, Varstar operates its own fleet alongside brokerage. This hybrid model guarantees capacity even when the spot market is tight.

Question 7

How do I track my shipment?

Accepted Answer

Every shipment tracked in real time through our TMS portal. Automated alerts at pickup, in-transit, and delivery. Live GPS available anytime you log in.

Question 8

What does it cost?

Accepted Answer

Rates depend on lane, distance, equipment, weight, and market conditions. Free quote, no obligation. What we quote is what you pay - no hidden fees.

Question 9

How do I become a carrier partner?

Accepted Answer

Apply on our Carriers page. Active MC authority, $1M cargo insurance, clean safety rating. Approval in 24-48 hours.

Question 10

How does the agent program work?

Accepted Answer

Independent agents partner with Varstar for tech, carrier access, and back-office support while keeping their book of business. Visit our Agents page or call (855) 226-7123.

Question 11

Do you offer quick pay for carriers?

Accepted Answer

Yes. Ask our carrier team about quick pay options - no waiting 30-45 days.

Question 12

What is an asset-based freight brokerage?

Accepted Answer

An asset-based brokerage owns and operates its own trucks while also connecting shippers with outside carriers. This gives you guaranteed capacity from company trucks plus market access through 40,000+ vetted carriers.

Question 13

Does Varstar handle freight across the US and Canada?

Accepted Answer

Yes. Varstar handles freight across the contiguous US and Canada, including US-Canada cross-border lanes, FTL, LTL, reefer, intermodal, and dedicated capacity.

Question 14

What is cross-border freight shipping?

Accepted Answer

Cross-border freight involves transporting goods between the US and Canada, including customs brokerage, border compliance, and bonded carrier requirements. Varstar specializes in the Detroit-Windsor corridor.

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